UPDATE: Are you getting more SPAM than normal? Have you used Chegg for textbooks? Did you know there was a data breach at Chegg? Here is what to do – reset all your passwords, do not use the same password for multiple websites, contact Helpdesk if you think your computer has been impacted. Click here for more on the Chegg Data Breach.
We have received several reports of SPAM emails being sent to members of the Chatham Community. Some are advertisements for employment opportunities and others are Ransomware attempts requesting payment in bitcoin.
If you receive an SPAM email like this, DO NOT respond to the email, click on any links, or open any attachments. Instead, please do the following:
#1 Collect the email headers from the SPAM email
Apple Computer
Outlook
1.) Right-click (or ctrl-click) the message in your Inbox or other folder (do not open the message)
2.) From the menu that appears, select View Source
3.) Copy and paste the contents into the ticket or email
1.) In the top menu click on View -> Message -> All Headers
2.) Copy and paste the contents into the ticket or email
Windows Computer
Outlook
1.) Double-click an email message to open it outside of the Reading Pane
2.) Click File > Properties
3.) Header information appears in the Internet headers box
4.) Copy and paste all contents of these details to the ticket or email
Webmail
1.) Locate the spam email
2.) Right click on the email and choose “View Message Details”
3.) Copy and paste all contents of these details to the ticket or email
#2 Open a ticket at services.chatham.edu and attach the email headers to the ticket.
If you have already responded to the email, clicked on any links within the email, or opened the attachment, we recommend you do the following.
- Disconnect your computer from the Chatham network (both wired and wireless)
- Change your passwords, monitor your accounts for fraudulent use, and watch for warning signs of identity theft
- If you have a Chatham issued computer, please bring it to one of the three Helpdesk locations (Shadyside, Eastside, Eden Hall) so we can scan it for potential threats.
- If you DO NOT have a Chatham issued computer, please be sure that you scan it for potential threats. There are several free applications that can be used.
-
Samsung/Android: https://www.verizonwireless.com/support/knowledge-base-180118/
-
iPhone/IPad (though devices that haven’t been jailbreaked should not encounter this) : https://www.verizonwireless.com/support/knowledge-base-180245/
If you have any questions, please contact the Helpdesk at 412-365-1112 or open a ticket at services.chatham.edu.
For more information about Spam, Phishing and Ransomware – https://chatham.edu/its/students/#phishing
