Course Spotlight: Statistical Application in Business Efficiency- Practical Applications at UPS

Don Mueser

Don Mueser

On October 27, 2014, Don Mueser, the Small Business Segment Marketing Manager for UPS within the Mid Atlantic District, came to speak with the Statistical Application in Business Efficiency (BUS 610) class taught by Professor Christine Ricci. UPS is Platinum Sponsor of Chatham University’s Center for Women’s Entrepreneurship.

Don began his career with UPS as a package car driver in the Aliquippa Center in 1989.  After being promoted to Account Executive in 1990, Don has held many assignments in Business Development over the past 25 years including Sales Account Manager, Sales Operations Manager and Sales Training Manager as well as Area Sales Manager in the Greater Metro Pittsburgh area.  Don earned his Bachelor degree in Finance from LaRoche College and a Master’s degree in Marketing from Robert Morris University. Don shared insights about how UPS uses data to improve process efficiency, improve customer service, and create products that meet their customers’ needs. Students found this short video about data analytics at UPS particularly illuminating..

Professor Christine Ricci

Professor Christine Ricci

Madeline Mihalopoulos, an MBA student focusing on Entrepreneurial Leadership and Strategy, said, “Don tailored his presentation to our class objectives.  He provided a real-life example of how we can transfer our course materials into work life and realize how valuable those topic are.” Tina Bui and Stephanie Churchel, MBA students also studying Entrepreneurial Leadership and Strategy  added, ” It was so insightful to see how technology and data run all aspects of operations at UPS and can be used to measure efficiency.”

Chatham University’s Entrepreneurial Leadership and Strategy MBA concentration is designed to address the distinctive challenges entrepreneurial leaders face in today’s business climate. As part of its mission to develop graduates as leaders and innovators, Chatham is now focused on educating a new generation of business professionals who are prepared to take their careers to the next level of success.

As business opportunities become more competitive, the ability to stand out and demonstrate one’s capabilities to make a significant contribution toward an organization’s success is more important than ever. To evidence those skills, business professionals must strengthen their foundations as leaders, hone their abilities to strategically network, develop approaches that cultivate the right relationships, and understand the factors that lead to success in diverse work forces. With these priorities in mind, Chatham’s MBA concentration track in Entrepreneurial Leadership and Strategy focuses on developing creative and knowledgeable leaders for 21st century business.

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