ITS Resources and Services for Chatham Faculty

ITS HELPDESK

The Chatham University Helpdesk can assist you with your computer and software problems, including:

• Office 365 (e-mail): All faculty and staff receive a Chatham e-mail account. All official University communications are sent to this address and it is recommended that you check it at least once per day. If you need assistance setting up e-mail on your cell phone, please call the Helpdesk at 412-365-1112.
• Wi-Fi access
• VPN Access
• Software installation
• Classroom support
• General campus technology troubleshooting issues

Helpdesk technicians are Apple & HP certified and are ready to help you troubleshoot technology related problems.

Contact Information: 412-365-1112 or https://services.chatham.edu

ONLINE RESOURCES AND FAQs

Having issues with your computer or account?

Submit a service ticket at services.chatham.edu.

Need to track attendance, enter grades, or view a student’s information?

Visit Chatham’s student information system — portal.chatham.edu. Getting started information can be found on my.Chatham > Documents & Forms > Information Technology.

Want to share instructions, materials, and assessments for your class?

Visit Chatham’s learning management system (LMS) — moodle.chatham.edu. Getting started information can be found on Moodle for Faculty.

Need some software training on Microsoft Office, Adobe Creative Suite, Moodle and much more?

Visit my.Chatham.edu > My Tools > 24/7 Technology Training

Need to request a room for an event or meeting?

Visit my.Chatham.edu > My Tools > Astra

Need equipment for event or meeting?

Make a request through my.Chatham.edu > Helpdesk > Digital Equipment Request

INSTRUCTIONAL TECHNOLOGIES

Chatham utilizes Office 365 because of its built-in security to help keep your data safe and backed up. Chatham never asks for personal information over email.

Visit blogs.chatham.edu/its to learn more about spam and more ITS news.

TECHNOLOGY FELLOWS

The Fellows Program is designed to increase the number of faculty using technologies in their teaching and scholarship, familiarize faculty with technology tools to increase student engagement, and assist faculty in planning, implementing and assessing technology-based projects. The application opens in April. Only full-time faculty with one-year of service at Chatham are eligible.

Benefits

• iPad + App card
• Specialized Training
• Access to special equipment
• Stipend
• Travel Funds
• Benefits of a cohort

For more information, please e-mail instructionalservices@chatham.edu or visit blogs.chatham.edu/techfellows.

HELPDESK HOURS

Shadyside Campus, Woodland Hall

Monday-Thursday 8:00 a.m.-10:00 p.m.

Friday – 8:00 a.m.-5:00 p.m.

Saturday- 8:00 a.m.-2:00 p.m.

Sunday – Noon-5:00 p.m.

Chatham Eastside, Penn & 5th Ave.

ITS Office Suite, Office #2919

Monday-Friday 8:00 a.m.-4:00 p.m.

Eden Hall Campus Mueller House Monday-Friday

8:00 a.m.-4:00 p.m.

** NOTE: hours may vary during summer and holidays **