March 17, 2020
by library
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Our Virtual Services FAQs

We at the JKM Library hope you’re all staying healthy and taking all necessary precautions to keep others healthy too. We know this is a stressful time, but the JKM Library’s librarians are here for you and your research needs! That being said, we are limited in how we can help. See the FAQ below, and if you still have questions, please reach out to us through the Ask a Librarian chat on our homepage or via email at reference@chatham.edu.

  • Can I get into the library building?
    • The library building is closed for the time being.
    • The 24/7 space is now also closed to the public. If you have an [urgent, immediate, pressing] need to access the 24/7 space, please complete the Computer Lab Access Request Form on myChatham -> Documents and Forms -> Residence Life -> JKM Library Computer Lab Access Request Form.
  • Can I access the University Archives?
    • Not physically, but the archives’ digital collections can be accessed on their website (https://library.chatham.edu/archives)!
    • You may also email your archives related questions to Archivist Molly Tighe at m.tighe@chatham.edu
  • Can I use E-ZBorrow and/or ILLiad?
    • E-ZBorrow is no longer available at this time. ILLiad is available but limited. Our team is working on setting up remote functionality, and right now we’re working off of an automated system. To increase your chances of receiving your item, be sure to include the ISSN in your request form. Only digital items will be processed at this time, nothing physical.
  • Can I return my library items?
    • If you are graduating and are done with your items, please return them to the library via the drop box in the library vestibule if you are able. If you are graduating but have already left campus or if you will be returning to campus, you can return them by snail mail or in person once we reopen. If you have a question or concern, please reach out to Head of Access Services Kate Wenger (kwenger@chatham.edu).
  • Will I get fined due to Coronavirus related late items?
    • No. If you have any concerns about library items being overdue, please reach out to Head of Access Services Kate Wenger (kwenger@chatham.edu)
  • Can I schedule a research appointment?
    • Yes! Librarians are available to work with you one-on-one via Zoom. Please email your subject librarian or fill out this form to make an appointment.
  • Can I still do research?
    • Definitely! You have access to about 70 digital databases, almost over 750,000 full text eBooks, and over 85,000 full text eJournals.
    • You can search almost all of our digital content via the “All Resources” tab on our homepage.
    • You can search for our individual full text eJournals and ebooks via the “Search for eJournal Titles” button on the homepage.
    • You can search for individual databases alphabetically via our “Find Databases” button on our homepage.
    • See our Research Guides in your subject area or for things like primary sources and citation information via the “See Resources by Subject” button on our homepage.
  • Can I access physical books, journals, movies, or other items in the library?
    • No, unfortunately no physical items in the library building are available at this time.
  • Can I call the library and talk with a librarian?
    • Not right now, but you can email us or Zoom with us, or use our chat
  • Can I chat quickly with a librarian?
    • Absolutely! We will be monitoring our Ask a Librarian chat on our homepage during these hours:
      • 8:00 am – 10:00 pm Monday – Thursday
      • 8:00 am – 5:00 pm Friday
      • 1:00 pm – 7:00 pm Saturday
      • 12:00 pm – 10:00 pm Sunday

We hope this FAQ is helpful and that we can continue to assist you in all your academic endeavors! Please stay up-to-date on library offerings and announcements by checking our social media pages (@jkmlibrary and @chathamarchives on Instagram, library Facebook, archives Facebook) and our website regularly.

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