ILLiad Service Now Single Sign-On!


ILLiad is one of the two interlibrary loan services that the JKM Library provides access to. Through it, Chatham students, faculty, and staff can request items (both digital and physical) from our partner libraries. It is most often used to acquire digital journal articles not readily available in our databases, or to request textbooks and course materials from partner libraries.

ILLiad logo

Up until recently, the sign-on process for ILLiad was slightly cumbersome and required users to maintain a separate account with different login information. But recently, Head of Access Services Kate Wenger was able to switch Chatham’s ILLiad access over to a single sign-on (SSO) model, thus making it much easier and faster to log into your account.

The SSO uses your Chatham email and password (like everything else on campus does). It should work seamlessly as long as you do not edit your preferred email. ILLiad will only work with an active Chatham email address. You may encounter the familiar Chatham login screen, prompting you to go through the multi-factor authentication process in order to access Chatham materials and websites. But if you’ve already done that, you should automatically be signed in to your ILLiad account.

You can access your ILLiad account through the “Borrow from Other Libraries: EZBorrow & ILLiad” button on our homepage (below the main search bar), and on that page you will be able to access an FAQ list to help you troubleshoot any issues. If you have issues with your ILLiad account or questions about a request that the FAQ page cannot answer, email

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